Monday, 19 October 2015

What do you fear for business?

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I was at a networking meeting the other week and our host, Mike Stokes, asked us to to share with the group what we fear most. As you would...
Thursday, 29 May 2014

Should you value customers who complain?

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Should you value customers who complain and are they always right? Well the answer to the first part of the question is a definite "Yes...
Monday, 23 September 2013

How can delivering exceptional customer experiences impact directly to your bottom line?

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I was at a meeting of the Nottingham City Business Club the other day and listened to an impassioned talk by Center Parcs UK CEO, Martin D...
Thursday, 2 May 2013

Customer experience is emotional and different for every individual.

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Customer experience is emotional and different for every individual....
Friday, 15 June 2012

Exhibition Leads - Top Tips to Improve Lead to Sales Conversions

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I was talking with an exhibition stand contractor the other day and I couldn't believe it when he told me that on several occassions ove...
Thursday, 7 June 2012

Events & Exhibitions - An opportunity to give great Customer Experience!

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 This is your chance to showcase your business so communicate your objectives to your team. Brief them at the start of each day about:- ...
Wednesday, 11 April 2012

Are soft skills really essential to business success?

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Why are ‘soft skills’ – communication, building rapport, questioning & listening skills etc. - seen as nice to have and non essential w...